Privacy Policy

1. Introduction

Welcome to KognisFlow. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our advertisements (including Meta/Facebook Lead Ads).

2. Information We Collect

When you interact with our website or submit a form (such as a Facebook Lead Ad), we may collect the following personal information:

• Contact Information: Name, email address, phone number, and company name.
• Usage Data: Information about how you use our website, gathered via cookies and tracking technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To contact you regarding your inquiry, provide a demo, or offer our services.
• To send you marketing communications, updates, and promotional materials (you can opt-out at any time).
• To improve our website, products, and advertising campaigns.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service Providers: Third-party vendors that assist us in operating our business (e.g., CRM systems, email hosting), who are bound by confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process to protect the rights, property, or safety of KognisFlow or others.

5. AI Processing and Subprocessors

As an AI automation company, we utilize third-party Large Language Models (LLMs) and conversational AI engines (e.g., OpenAI, Anthropic) to process incoming inquiries. Your conversation data may be transmitted securely to these subprocessors to generate automated responses. We configure our systems to strictly prohibit these providers from using your personal data to train their public AI models.

6. Automated Communication Consent (SMS & WhatsApp)

By providing your phone number (whether on our website or via a Meta Lead Ad), you explicitly consent to receiving automated and AI-driven communications from KognisFlow. This includes AI responses via WhatsApp and SMS text messages. Standard message and data rates may apply. You may opt-out of these communications at any time by replying "STOP" or "UNSUBSCRIBE" to any message.

7. Meta/Facebook Lead Ads

If you submitted your information through a Meta (Facebook/Instagram) Lead Ad, we acknowledge that your data was collected through their platform. We use this data strictly to fulfill your request for information or to contact you as outlined in this policy. Meta's use of your data is governed by their own Privacy Policy.

8. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Opt-out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Email: info@kognisflow.com